Shipping policy

 

UK DELIVERY & RETURNS:

- FREE SHIPPING: Orders £100 and above via Royal Mail 2-3 day
- STANDARD SHIPPING via Royal Mail 2-3 days: £3.95
- NEXT WORKING DAY (order before midday) - via DPD: £6.95
- ALL UK RETURNS £2.45 FLAT FEE

Can I Track My Order?

You will receive a tracking number via email when the order has been fulfilled.

If your order is shipped via DPD, you will have options to change your delivery details.

If you enter your mobile number at the check out, you will also receive automated notification of delivery time slots, and a notification when the package has been delivered.

Is there anywhere I can't get next day delivery?

Please note, Next Day Delivery is NOT guaranteed to the following postcodes and areas:

Most of the Scottish Highlands, remote areas, including the following postcodes: AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE

Can I get free shipping?

All orders over £100 qualify for free shipping via Royal Mail 2-3 day

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EUROPE & REST OF THE WORLD

Can I Track My Order?

Order with express delivery selected are dispatched via DHL, you will receive a tracking number in your dispatch email. Delivery will take between 2 – 3 working days.

Please note: Some countries only offer a tracked service. This will track your package at five points in its journey after dispatch, and when delivery has been fulfilled.

Import Charges

Before you commit to your purchase you should check your country's import tax and or duty charges. Parlez cannot be held liable for any additional charges, taxes or duties issued by your countries import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value on any goods we send out. You will however have the option at checkout to pay your duty in advance if you so wish.

How Long Will My Order Take

Europe

Delivery will take between 2 – 3 working days. 

We also have a cheaper option for standard tracked delivery which is sent via Landmark service.  Delivery will take between 3 - 10 working days depending on the country.

Rest Of The World

Express orders are dispatched via DHL, you will receive a tracking number in your dispatch email. Delivery will take between 2 – 4 working days. 

We also have a cheaper option for standard tracked delivery which is sent via Landmark service.  Delivery will take between 4 - 10 working days depending on the country.